To Our Greater New York Postal Customer Council Members,
We hope that you are well, staying healthy and safe during these very difficult times. Just wanted to provide a brief update. We have been exploring how to proceed with our meetings in the months ahead. To ensure everyone’s safety we will be holding 2 webinars during the summer months. We will provide more details in the coming weeks, please keep an eye out for an invite (and if you do not receive one by May 22 please let us know). We will do our best to make our webinars topical, inclusive and fun. As always, we welcome your input. Stay tuned.
In the meantime, we wanted to provide you with some up to date resources from the Postal Service and our Associates that you may find useful.
Thank you very much. We wish you the best of health, please stay safe.
Sincerely,
The Executive Board, The Greater New York PCC
Bill Cunningham, Bill Ronayne, Fran Camp, John Rivas, Michael Waskover,
Lorraine Castellano, Allen Tanko, Shana Taylor, Ladawn Williams
COVID-19 CONTINUITY OF OPERATIONS UPDATE
Links for the Most Current Information and Answers to your Questions
As a result of ongoing concerns due to the Coronavirus, the U.S. Postal Service has created the following sites and email addresses to assist customers.
To receive updated information and to find answers to your questions, here is a listing of available sites:
PostalPro – Updated Information: https://postalpro.usps.com
Business Mail Entry Unit – FAQs, Announcements, Applications and Forms: https://postalpro.usps.com/bme-covid-19
USPS Service Alerts – Continuity of Operations Updates: https://about.usps.com/newsroom/service-alerts
USPS for business customers – FAQs specific to the Coronavirus situation and Postal Service™ continuity can be found here: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Business-Customers
Updated Information at USPS.com: https://www.usps.com
Residential Service disruptions: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
International Service disruptions: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
The following helpdesks are operating under contingency. To expedite assistance, you may opt to send an email to the following helpdesks:
PostalOne!: PostalOne@usps.gov
FAST: FAST@usps.gov
eVS: Evs@usps.gov
Delivery Confirmation: Delivery.Confirmation@usps.gov
Informed Visibility: InformedVisibility@usps.gov
If you are not receiving the USPS Industry Alerts, you can sign-up by sending an email to:
IndustryAlert@usps.gov (Not the same as PCC Alerts). In the subject line, type: Add me to Industry Alerts and include your First Name and Last Name.
If you do not have a USPS Representative that currently assists you with your business needs, and you cannot find an answer to your question in either the PostalPro or USPS.com site, send an email to: IndustryFeedback@usps.gov
Mail Forwarding
Below are the recommended options for forwarding mail from a business address at this time.
1) Open a PO Box (online or at the post office) then sign up for a temporary forward from their business address to the new PO Box address
2) Sign up for a temporary forward from their business address to another address
3) Sign up for Premium Forwarding Service Commercial
In an effort to ensure that you have the resources that you need to answer customer questions, below are documents related to Premium Forwarding Service Commercial. Please note that the first two are for INTERNAL use only.
Standard Operations Procedure – Field office (INTERNAL document)
Standard Work Instructions – Field office (INTERNAL document)
Premium Forwarding Service Commercial User Guide
PFSC Initial Setup- screenshots and tips for customers regarding enrolling in eVS and CAPS information
Premium Forwarding Service Commercial® FAQs:
https://faq.usps.com/s/article/Premium-Forwarding-Service-Commercial-Reshipment-Service
Forwarding Mail – General Information DMM 507.2.0
https://pe.usps.com/text/dmm300/507.htm#ep1113059
Premium Forwarding Service DMM 508.7.0
https://pe.usps.com/text/dmm300/508.htm#ep1158360
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